Frequently Asked Questions
Have questions about personalized products, shipping, or returns?
You’ll find everything you need to know below.
Still unsure? Contact us here — we’re happy to help!
❓ 1. How does personalization work at Persoworld?
All of our products can be fully customized.
You can add names, messages, or short texts — and choose from different fonts, colors, and layouts.
Use our easy editor to move and resize your design as you like. What you see is what you get!
➡️ Learn more about how it works
❓ 2. How long does it take to receive my order?
- Production time: 1–3 business days
-
Shipping time:
- Europe: 2–5 business days
- USA & Canada: 2–5 business days
- Rest of the world: 4–8 business days
You’ll receive a tracking number as soon as your order is shipped.
➡️ Shipping & Delivery Information
❓ 3. Can I return or exchange personalized items?
Since every item is made-to-order, we can only accept returns or exchanges in the following cases:
- The product is damaged
- The wrong item was delivered
- There is a production defect
Please contact us within 30 days of delivery.
We’ll make it right!
❓ 4. Do I need an account to order?
Nope! You can check out as a guest — no account required.
But if you create an account, you can track your orders more easily and view past purchases.
❓ 5. Do you ship internationally?
Yes, we offer fast international shipping to most countries worldwide.
Shipping costs are calculated at checkout depending on your location and order size.
❓ 6. What payment methods do you accept?
We accept:
- Credit & debit cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay
- Shopify Payments
- Other options depending on your country
All payments are securely processed.
❓ 7. Can I edit my order after placing it?
If your order hasn’t gone into production yet, we may be able to help!
Please contact us as soon as possible at: support@persoworld.com
Still need help?
Check out our Contact Page or email us at support@persoworld.com — we're here for you.